Strategy. Communication. Process.
The destination of every organization is the result of three intersecting factors:
Strategic design and execution
Internal and external communications
Process training and implementation
Less than stellar results are symptomatic of weaknesses in the design or execution of one or more of these factors.
The organizational alignment process maps and analyzes each factor and their intersections so weaknesses can be corrected for sustainable and scalable results.
Design and implementation of operational and product strategies – delivery, launch and Marcom.
Design and delivery of change management kickoff workshop for field based sales team.
Design and delivery of Customer Service team training program.
Ascend Management Innovations, LLC
Design and delivery of Leadership Team offsite communication and process training.
Mobile Contract Services
Strategic plan design and implementation and executive coaching.
Dale Carnegie of Tennessee
Certified live and online facilitator.
Springhouse Worship and Arts Center
Communication strategy design, team and leadership coaching.
Organizations and teams like yours
Strategy + communications + processes = results
Stabilized and refocused operations by creating the division’s first and subsequent 5-year strategic plans with employee/team development initiatives, internal communication plans, operational objectives, market trends and product portfolio branding and marketing content.
Collaborated, influenced and managed others within a highly matrixed, cross-functional, cross-departmental and even cross-county organization that yielded measurable improvements in employee satisfaction scores and financial cost savings and profits.
Led the design, planning, development, and launch activities (technology, ops, training, marketing and communication) to deliver product solution that exceeded all adoption and financial projections.
- Executive leadership
- Strategic planning and execution
- Marketing – upstream, internal, B2B, B2C
- Internal communication
- Organizational alignment
- Product/Project Management
- Research and analysis
- Cross-functional collaboration
- Team building
- Meeting facilitation and presentation
- Director of Operational Alignment
- General Manager and Assistant GM
- Product Manager
- Certified Dale Carnegie and Dale Carnegie Online facilitator
- Small business and executive consultant/coach
- Co-Director, Family Life Ministry – Springhouse Worship and Arts Center
- Smyrna, TN Arts Commissioner
- Published author and blogger
- Grammy and ACM Award Winner